We want you to love your new eyewear. If something doesn’t meet your expectations, we are here to help.
Unworn, undamaged frames can be returned within 14 days for a full refund. Frames must be returned in their original packaging, cases and cloths intact.
Frame with a Visionist Lens
All unworn and undamaged frames purchased with a Visionist lens can be returned within 14 days, hassle-free. Upon receiving of the returned eyewear or sunwear, receive full credit on the frame and 50% credit on the lenses.
If you’re considering returning because of a prescription lens issue, please see our Prescription Warranty process and reach out to our Visionists so we can assist!
There is a limit to one return of frames with a Visionist lens per order.
To Set Up a Return
We can only accept returns on products that were purchased through Visionist. To initiate a request, please log in to your account and go to the returns tab to indicate the product you wish to return. You will have the option to select a refund or a store credit.
You'll receive a Fedex label and return authorization paperwork within 48 hours. Please ensure your label and return authorization number appear on the outside of the box.
Please allow 5-7 business days for processing once your return has been received. It may take up to 10 business days to reflect as a refund on the original payment method, depending on your bank’s processing time.
Shipping charges are non-refundable.
We understand mistakes happen. We are able to make certain modifications or cancellations to your order up to one (1) hour after you complete your purchase. Please e-mail firstname.lastname@example.org, chat us or call us at (888) 912-5341 if you need to make any changes. We will make every effort to modify your order past the window.
From time to time, frames need adjustment, in-person fittings or tightening. Our network of the nation’s best eyewear stores would be happy to help with any service needs. Should you require a recommendation or not live within proximity to a store within our network, speak with a Visionist so we may recommend the best next step.