Last update: September 9, 2021
Information We Collect
Types of Information We Collect
When you access or use the Services, we may collect the following types of personal information from you:
- information which identifies you personally, such as your first or last names, email address, city, state, server location, demographic information, telephone number, job title, and/or company name (“personal information”); and
information that is about you but, by itself, does not identify you personally, such as the type of device you may be using (mobile, tablet, desktop) to visit or access our Website, your operating system, your web browser type, the pages on our Website you viewed, the frequency of your visits to our Website, your connection speed, and the date(s) and time(s) you may have visited our Website.
Sources of Information
We collect some of the information described above directly from you when you provide it to us, for example, when you create an account, make a purchase, signing up for updates from our Website; complete forms or surveys on our Website; or send us emails or messages.
We also collect some of the information described above via automatic data collection technologies (described in further detail below) when you visit or access our Services. Automatically collected information may include your usage details, Internet protocol address (“IP address”), and information collected through cookies, web beacons, and other tracking technologies.
Information That You Provide to Us
Any electronic communication sent to us through our Website or via e-mail may not be secure and thus may be disclosed. Even though we provide a secure customer portal and take efforts to keep our the customer portal secure, there is no guarantee that it will be secure at all times.
Automatic Data Collection Technologies
As you navigate through and interact with our Website, we or our third-party service providers may use automatic data collection technologies to collect certain information about you, including but not limited to details of your visits to our Website including traffic data and other communication data and the resources that you access and use on our Website; and information about your computer and Internet connection, including your IP address, operating system, and browser type.
Some of the information we collect automatically is statistical data and is not intended to identify you personally. Statistical information helps us to improve our Website and to deliver a better and more personalized experience, including by enabling us to:
- Estimate our audience size and usage patterns;
- Store information about your preferences, allowing us to customize our Website according to your individual interests; and
- Recognize you when you return to our Website.
The technologies we use for automatic data collection may include:
By visiting our Website, you consent to our use of first-party and third-party cookies and other automated technologies we or third parties may use to collect information from our Website.
- Web Beacons. Pages of the Website may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related Website statistics or metrics such as, for example, recording the popularity of certain Website content and verifying system and server integrity.
How We Use the Information We Collect
We may use or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill our contractual obligations to you, or for any other purpose you consent to when we collect the information. For example, if you provide us with personal information in order for us to fulfil an order, we will use that information to provide that service to you.
- To create, maintain, customize, and secure your account with us.
- To notify you about changes to our Services or any products or services we offer or provide through it.
- To respond to your inquiries or to provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that you request from us or that may be of interest to you.
- To improve our Website, enhance our Services, or optimize your user experience with our Services.
- To market our products and services to Website visitors, including without limitation by analyzing data or metrics about our Website to send more targeted messages to visitors of our Website;
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the California Consumer Privacy Act (CCPA).
- For testing, research, analysis, and product development.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we have collected for materially different, unrelated, or incompatible purposes without providing advance notice to you.
How We Share and Disclose Information
We may disclose information that does not identify any individual, such as aggregated information about users of the Services, without restriction. We do not sell your information to third parties for marketing or advertising purposes. However, we may disclose personal information that we collect or you provide to the following third parties:
- To our subsidiaries and affiliates for marketing or administrative purposes;
- To our joint or sponsored partners or vendors for events or registration purposes;
- To contractors, service providers, and other third parties we use to support our business or who provide services to us;
- To law enforcement, governmental agencies, or regulatory bodies when we reasonably believe disclosure is required or permitted by law, regulation, or legal process;
- To any other third party with your consent or if we believe doing so is reasonably necessary to protect us or others.
Your Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Promotional Offers from LOH. If you do not wish to have your email address or contact information used by us to promote our own or third parties’ products or services, you can use the “unsubscribe” feature found in any marketing emails we send to you, or you can send an unsubscribe request to the email address listed in the Contact Information section below. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to us as a result of a product purchase, warranty registration, product service experience or other transactions.
Accessing and Correcting Your Information
To access and/or correct any of the personal information we have about you, you may also send us an email at the email address listed in the Contact Information section below to request access to, correct, or delete any personal information that we may have about you. We may be unable to accommodate a request if we believe doing so would violate any law or legal requirement or cause the information to be incorrect.
Even after you have changed your information, deleted it, or requested its deletion, we may need to keep archival copies of such information for legal or compliance purposes.
California residents may have additional rights regarding their personal information. Please refer to the California Privacy Notice [INSERT LINK TO CCPA POLICY].
Third Party Links and Sites
Certain Services require you to provide login credentials prior to access. Login credentials will be provided to you when appropriate as part of our provision of the Services to you. It is your responsibility to safeguard and maintain the confidentiality of such. We will assume that all activity on such password-protected portions of our Services is your activity, when performed using your login credentials, and you will be solely responsible for any loss or damage we incur as a result of the use of your login credentials. If your login credentials are lost or stolen, please notify us immediately.
Our Commitment to Children’s Privacy
Our Services are not intended for use by anyone under the age of thirteen (13) years old. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information through our Website or on or through any of its features or register for the Services, make any purchases through the Services, use any of the interactive or public comment features of the Services or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information as soon as it is commercially practicable. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org, and we will endeavor to delete such information promptly.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We also urge you to be careful about disclosing confidential or private information in public areas of the Services, such as message boards or comment areas. The information you share in public areas may be viewed by any user of the Services, and we have no control over what other users or third parties do with the information.
Unfortunately, no method of transmission of information over the Internet is completely secure. Consequently, although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or over the Services. Any transmission of personal information is therefore at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Services.
Governing Law and Dispute Resolution
You acknowledge and agree that you are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and LOH otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding.
If you have any questions or comments about this notice, the ways in which LOH collects and uses your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: