Frame Warranty

All our frames from our array of designers come with a full one-year warranty against manufacturer’s defects.  Our frames are all hand-made and hand-finished by the best craftsman in the industry.  Should you have any concern of a manufactures defect and need to have your frame evaluated for a warranty repair, please reach out to our Visionists.

Warranty Process

Frame warranties start from the day of purchase. Any authorized dealer, with proof of purchase should be able to assist in a warranty claim.

Lens Warranty

Our Visionist lenses feature best-in-class optics and precise clarity and vision.  We stand behind our lenses and believe that your vision comes first. For all non-prescription Visionist lenses, we guarantee our lenses free from manufacturer’s defects for 1 year.  All our prescription Visionist lenses come with a two-year anti-reflective coating warranty. 

Warranty Process

Having an issue with your lenses? Please reach out to a Visionist for help.  Should your eyewear require an in-warranty lens replacement, reach out via chat, (888) 912-5341 or at team@hellovisionist.com.

Prescription Warranty

We believe in perfecting vision.  We stand behind our lens promise and want to ensure you see just as well as we hope you’ll see out of our Visionist lenses.  We utilize best-in-class optics, advanced fitting technology, and a world-class lab at our Visionist headquarters to ensure every pair of frames has the best optics to match.  Should you have any issues with a prescription lens made by Visionist, we offer a 1-Time, no-cost prescription change within 90 days.

Please reach out to a Visionist to let us know how we can help perfect your vision.  For our progressive lenses, should you wish to switch to a Single Vision lens instead, our Visionists will take care of this change with no cost within 90 Days. Should you have purchased a Single Vision lens and come to realize you require a Progressive prescription, we’ll be happy to take care of your upgrade towards Progressives at the difference of cost.