FAQs about Remote Measurements

I’ve just finished taking my remote measurements and now the app is prompting me to make an appointment. Do I need to do this? 

Once you’ve reached the screen that reads, “You’re all set. Your scans have been submitted,” you have successfully completed the process. The Virtual Try-on and Make an Appointment prompts do not connect to Visionist. We’ll contact you to confirm we’ve received your scan and your eyewear is in the works. 

How do I know you have received my measurements?  

Your measurements are automatically sent to us once you’ve completed your scan.  We will send you a confirmation email letting you know that your glasses are in the works.

What if I’m unsure that I’m scanning myself correctly?

Once we receive your scan, we will review it and contact you if we need more information. If you simply need help taking your measurements, we are here to assist!  Please contact one of our Visionists via our live chat feature, email, or just make an appointment (select the 15-minute Help with Remote Measurements) and we’ll be happy to walk you through the process! 

What does Topology do with my data once I’ve done the scan? 

Topology takes your data protection seriously.  For more information about Topology’s privacy policy, click here.  

What devices are compatible with Topology?

Topology is only compatible with the following Apple devices: 

iPhone (X, XS, XS Max, XR, 11, 11 Pro, 11 Pro Max, 12, 12 Pro, 12 Pro Max, 12 Mini) 

iPad Pro (third and fourth generation) 

What if I don’t have an Apple device or don’t feel comfortable with the technology? 

Don’t worry, if you can’t take remote measurements through the Topology app for any reason, we can still get the measurements we need to make your prescription glasses precise. Just give us the information for where you bought your last pair of glasses and we can obtain all the info we need.  

Alternatively, you can snap a selfie with a forward-facing posture while holding a credit card in front of your mouth. Please make sure that the top edge of the card is level. Then, send it to us via live chat or email.  

Whether you choose to do one option or both, we’ll handle the rest and let you know as soon as your glasses are in the works. 

I ordered non-prescription frames. Do I need to complete remote measurements? 

Taking remote digital measurements not only gives us critical information for cutting lenses, it also provides us with all we need to give your frame a customized fit. Although we highly recommend this process so we can properly adjust your new frame for your individual face, it is not mandatory. All of our orders are inspected and given an expert alignment by our Visionists before leaving our doors and making their way to yours!